Managing Performance and Capability
Highly performing teams are the foundation of any successful business and this is important in the current ever-changing landscape at work. A face to face interactive one day session on managing performance and capability. We focus on addressing performance issues with employees, creating effective actions plans, and having difficult conversations.
This challenging programme covers the following topics:
- How do employees know what is required of them?
- The disciplinary and capability procedures
- Difficult conversations – what are they and why are they difficult?
- Communication skills and understanding assertiveness
- Planning a conversation
- Dealing with different behavioural types